Terms and Conditions

Terms and Conditions

Last updated: June 8, 2026

Applies to: Tonow IQ LLC and TIA Connect | www.tonowiq.com | www.tia-connect.com

Please read these Terms and Conditions carefully before using Our Service. By accessing or using the Service — whether through www.tonowiq.com, www.tia-connect.com, or any related platform — you agree to be bound by these Terms. These Terms apply to all services, websites, and platforms operated under the Tonow IQ LLC and TIA Connect brands.

About Tonow IQ LLC and TIA Connect

Tonow IQ LLC is the parent company and legal entity. TIA Connect is a service of Tonow IQ LLC. Both operate under the same legal entity and are governed by these Terms and Conditions.

Interpretation and Definitions

Interpretation

Words whose initial letters are capitalized have meanings defined below. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

  • Company refers to Tonow IQ LLC and its TIA Connect service, collectively.
  • Client means any individual or business that purchases or subscribes to services from the Company.
  • Country refers to: Florida, United States.
  • Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
  • Service refers to all products, services, websites, and platforms operated under the Tonow IQ LLC and TIA Connect brands.
  • TIA Connect refers to the intelligent conversion environment and opportunity capture system, a service of Tonow IQ LLC.
  • Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, which govern your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
  • Written Notice means email communication sent to the correct address on file. Notice is deemed received when sent, provided no delivery failure notification is received within 24 hours.
  • Website refers to Tonow IQ LLC services accessible from www.tonowiq.com and www.tia-connect.com.
  • You means the individual or business entity accessing or using the Service.

Acknowledgment

These Terms govern your use of the Service and the agreement between You and the Company. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your use of the Service is also subject to the Tonow IQ Privacy Policy, available at www.tonowiq.com/privacy-policy and www.tia-connect.com/privacy. Please read it carefully before using Our Service.

TIA Connect Services

TIA Connect, a service of Tonow IQ LLC, is an intelligent conversion environment that helps businesses capture, qualify, route, and respond to website visitors, inbound inquiries, missed calls, and after-hours contacts.

Paying Clients are also governed by the TIA Connect Client Service Agreement, incorporated by reference into these Terms. In the event of any conflict between these Terms and the Client Service Agreement, the Client Service Agreement shall control with respect to the Client relationship.

Eligibility and Intended Use

The Service is intended for use by businesses and business professionals. TIA Connect is a business-to-business service. By using the Service, you represent that you are accessing it for legitimate business purposes.

The Service is not intended for individual consumers seeking personal services. The Company reserves the right to refuse service to anyone for any reason at any time.

Artificial Intelligence Disclosure

TIA Connect, a service of Tonow IQ LLC, uses automated AI-assisted technology to engage website visitors, qualify inquiries, route conversations, and support scheduling on behalf of Client businesses. By using the Service, you acknowledge:

  • AI responses are automated and may not be perfect
  • AI is not a licensed professional and does not provide legal, financial, medical, insurance, tax, or other regulated advice of any kind
  • Human oversight is the Client's responsibility — when a conversation requires professional judgment, Client or their team is expected to step in
  • Company is not liable for missed conversations, misrouted inquiries, or AI errors that result in lost opportunities or business outcomes
  • Clients are responsible for ensuring AI-assisted engagement complies with applicable laws in their industry and jurisdiction
  • Website visitors may request a human representative at any time

Client Services and Payment

Clients who subscribe to TIA Connect services agree to the TIA Connect Client Service Agreement, including fees, card on file requirements, non-refundable setup fee, month-to-month term, 30-day written cancellation notice, A2P registration obligations, and TCPA compliance responsibilities.

The Client Service Agreement is provided at enrollment. These Terms govern general use of the Service. Both documents apply to paying Clients.

TCPA and Communications Compliance

If you use TIA Connect communication features including SMS, automated voice, and AI-assisted chat, you are solely responsible for:

  • Obtaining legally required prior express written consent from all contacts under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. Section 227
  • Honoring all opt-out requests promptly and in compliance with applicable law
  • Maintaining records of consent in accordance with applicable law
  • Ensuring use of communication features complies with CAN-SPAM, TCPA, and all applicable state laws

Company is not liable for TCPA violations arising from your use of the Service. TCPA violations carry statutory damages of $500 to $1,500 per violation.

Intellectual Property

All content, features, functionality, configurations, system architecture, AI training, workflows, and associated technology of the Service — including all Tonow IQ LLC and TIA Connect materials — are and shall remain the exclusive property of Tonow IQ LLC. Our trademarks and trade dress may not be used without prior written consent.

Clients receive a limited, non-exclusive, non-transferable license to use TIA Connect for the duration of their service agreement. This does not constitute ownership of any part of the system. Upon cancellation, the license terminates.

Prohibited Use

You agree not to use the Service to:

  • Violate any applicable federal, state, local, or international law or regulation
  • Transmit unsolicited communications in violation of applicable law
  • Impersonate any person or entity or misrepresent your affiliation
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, copy, replicate, or reproduce any part of TIA Connect's system or technology
  • Engage in any activity that harms, harasses, or deceives website visitors
  • Violate TCPA, CAN-SPAM, or other applicable communications laws

Company reserves the right to terminate access immediately for any prohibited use without prior notice.

Price Changes

Company reserves the right to adjust pricing for any service tier with 30 days written notice to the Client email address on file. Continued use of the Service after the notice period constitutes acceptance of the new pricing. If Client does not accept the new pricing, Client may cancel pursuant to the cancellation terms of the Client Service Agreement.

Force Majeure

Company shall not be liable for any failure or delay in performance arising out of circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergency, government actions, internet service disruptions, third-party platform outages, power failures, or carrier network issues.

In the event of a force majeure, Company will make reasonable efforts to notify you and resume service as soon as practicable. Such events do not entitle Client to a refund of fees already paid.

Indemnification

You agree to defend, indemnify, and hold harmless Tonow IQ LLC, its officers, employees, contractors, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your violation of these Terms or applicable law; (c) your violation of TCPA or any communications law; or (d) any third-party claim arising from your use of TIA Connect.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately.

For paying Clients, termination of service is governed by the Client Service Agreement, including the 30-day written notice requirement and non-refundable setup fee policy.

Limitation of Liability

To the maximum extent permitted by applicable law, the entire liability of the Company and any of its suppliers under any provision of these Terms shall be limited to the greater of: (a) the amount actually paid by You to the Company in the most recent 30-day billing period, or (b) one hundred dollars ($100 USD) if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to damages for loss of profits, loss of data, business interruption, or personal injury, even if the Company has been advised of the possibility of such damages.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Neither the Company nor any of its providers makes any representation or warranty of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software or services, operate without interruption, or be error free.

Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be determined by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Orange County, Florida. Judgment on the award may be entered in any court having jurisdiction. This clause does not preclude either party from seeking injunctive relief to protect confidential information or intellectual property.

Class Action Waiver

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.

Governing Law

The laws of the State of Florida, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Disputes not subject to arbitration shall be resolved in the courts of Orange County, Florida.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at [email protected]. If the dispute cannot be resolved informally, it shall be subject to binding arbitration in Orange County, Florida as described above.

California and EU User Rights

California residents have rights under the California Consumer Privacy Act (CCPA) and EU residents have rights under the General Data Protection Regulation (GDPR), as fully described in our Privacy Policy at www.tonowiq.com/privacy-policy. Contact [email protected] to exercise your rights.

United States Legal Compliance

You represent and warrant that You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You in Your language. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. Updated Terms will be posted at www.tonowiq.com/terms-of-service and www.tia-connect.com/terms. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: